Frequently Asked Questions
We handle orders within 1–2 business days, and transit typically takes 2–6 business days, depending on your location. The estimated total delivery time is between 3 and 8 business days.
Once your order ships, you’ll receive detailed tracking information so you can follow its journey every step of the way.
Absolutely. You’ve got 14 days after receiving your order to request a return or exchange. As long as the item’s unused and in its original packaging, we’re happy to help. Just reach out—we’ll make it easy.
If you need to cancel, let us know as soon as you can. If your order hasn’t been processed yet, we’ll cancel it and issue a full refund right away. If it’s already on the way, no worries—you can return it once it arrives.
We accept all major credit cards, PayPal, and other secure checkout options. However you prefer to pay, you can shop confidently knowing your details are protected.
Definitely. Our site uses secure SSL encryption to keep your personal and payment info safe. We take your privacy seriously and use secure payment gateways to help protect your information.
NO, Currently, we only ship within the United States. We work with trusted carriers, including USPS, UPS, DHL, and other reliable shipping partners.
For complete information, please see our Shipping Policy.
We charge $4.99 for U.S. including tracked delivery so you can monitor your shipment.
For orders above $100 , we offer free shipping.
If your order arrives damaged, defective, or not as described, contact our support team immediately and we’ll work with you to make it right.
Please include your order number and, if possible, photos of the item and packaging so we can review the issue promptly.
Yes, our shoes are designed with modern, true-to-size fits. We recommend checking the size charts on each product page for exact measurements.
If you prefer a more relaxed or fitted look, you can adjust by one size up or down depending on your preferred fit.
Contact
Address: 105 WALKER WAY THE HUNT AT LOUVIERS NEWARK,DE US
Email: service@renboy.shop
Phone: +1 307 683 8046
Customer Service: Monday to Friday: 9:00 AM – 3:00 PM (GMT-6)