Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days (Monday through Saturday).

During peak seasons or in cases such as incomplete payment or insufficient address details, processing may take slightly longer.

If any issue arises, our team will reach out to you via email to ensure a smooth delivery process.

Order Cutoff Time

Orders placed before 3:00 PM Central Standard Time (CST) are processed the same business day.

Orders submitted after this time will be processed on the next business day. This may extend the estimated delivery time by one business day.

Handling & Transit Time

United States:

Handling Time: 1–2 business days
Transit Time: 2–6 business days
Estimated Total Delivery: 3–8 business days

Please note that delivery times are estimates only. Carrier delays may occasionally extend transit times.

While such circumstances are outside our control, we will make every effort to keep you updated on your shipment’s status.

Shipping Rates

United States:

Orders $0.01 – $99.99 → $4.99 shipping
Orders $100 and above → Free shipping

Delivery Partners

We partner with trusted shipping carriers, including USPS, UPS, and DHL, to help ensure your order arrives safely and on time.

All shipments include tracking for your convenience.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to follow your package’s journey.

You can also track your shipment at any time on our Track Order page.

Shipping Restrictions

Renboy currently ships only within the United States. We do not currently offer international shipping services.

Orders placed with shipping addresses outside the United States may not be accepted or fulfilled. If an order cannot be fulfilled due to its shipping destination, we will contact the customer and provide an appropriate resolution.

Delivery Confirmation & Lost Packages

Renboy takes responsibility for packages that are lost during transit. If your package is confirmed as lost and cannot be delivered, we will work with the shipping carrier to investigate the issue and provide a replacement or refund as appropriate.

If your tracking information shows “Delivered” but you have not received your parcel, please contact us as soon as possible. We will assist you in contacting the carrier and opening an investigation to help resolve the issue.

We recommend checking around your delivery location, with household members or neighbors, and contacting the carrier before concluding that a package has been lost.